* The shipping rate before discount will apply and is non-refundable. * If you want the refund to be issued to your original payment account, please contact one of Maxinejewelry representatives to get an authorization. The refund will be issued to your original payment account within 7 days.Ģ.The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested. Special order items such as those with custom sizes and colors are not refundable.Ĥ. Items in the collection of clearance are not refundable or exchangeable.ġ.Returns will be processed within 5 days upon receipt of your package. Items that were worn, or sent to you as Replacement/Exchange are not refundableģ. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.Ģ. That is not our return address and will affect the processing of your return.ġ. Note: Please do not send your return to the address on your package. Otherwise, the retail price of the promotional gift will be deducted from the refund. For return, any promotional gifts received must be included with the returned items. Returns or exchanges with no tracking will not be processed.ĥ. When returning or exchanging items, customers must use a shipping method that has tracking on it. During daily wear, rubbing or bumping will cause fade, which is normal. Attention: All rose/yellow gold Jewelry are plated 1um color on the surface of 925 silver. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. (The tracking number should be send to us in 7 days once customer and service are in agreement on return and exchange.)ģ. The time frame for return & exchange must not exceed 30 days from when the original order was received. Items returned without authorization will not be accepted.Ģ. Free gift package and silver master are also available for your sake.ġ. Pay attention to the shipping address and your billing address are correct.Īll Maxinejewelry is delivered in our free signature branded jewelry box. Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address.
If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via Email: Facebook message( Information Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online with shipping tracking number( ).
In case of any question and unexpected delay you can always contact us at If you don’t receive your parcel within this period, please contact us at My Order Maxinejewelry will do our best to limit any inconveniences that may arise. holiday season, bad weather conditions, strikes as well as war, etc., but please be assured that.
Delays may happen occasionally due to uncontrollable factors, e.g. Delays do happen occasionally due to uncontrollable factors, but please be assured that Maxinejewelry will do our best to limit any inconveniences that may arise.Ĥ. According to the shipping company's policy, shipments in remote areas require additional logistics surcharges, Thanks for your kindly understanding!ģ. The above shipping times are estimates quoted by our courier companies, so Maxinejewelry can not be liable or held responsible for any delays after dispatch. Boxes and military addresses (APO, FPO) address via Free Standard Shipping method.Ģ.
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